Frequently Asked Questions
I’m a member and I can’t find my password.
Our members receive a unique password via email. In case the email went into you junk mailbox, please check there as well as your inbox. If you lost your password, please contact the WYSE Travel Confederation membership team.
Is my organisation a member?
WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee. To check if your organisation is a WYSE Travel Confederation member please see our membership list here. To learn more about IAPA membership and to check if your organisation is an IAPA member, click here.
How do I become a member?
To become a recognized member of WYSE Travel Confederation or IAPA and to access the benefits that come with it, please complete the membership application form. For the IAPA membership application form, click here.
What are the benefits of becoming an WYSE Travel Confederation member?
I’m unable to log back into modify my registration.
If you have received an incomplete registration email from us, then you should be able to log back in and continue your registration from where you left off. If you are unable to log back in with your email address and reference number (provided in the email), then please contact contact us.
What are the payment methods available?
We accept credit card payments from the follows cards:
When does the Early bird ticket end?
After the 21 December all tickets will be full price. All tickets rates can be found here.
I’m interested in sponsorship opportunities at WETM-IAC.
That’s great news! Click here to find out more about sponsorship.
Where can I find out more information about exhibiting at WETM-IAC?
You can learn about all the ways exhibiting at WETM-IAC can benefit your company on our exhibition information page.
What are the registration fees for WETM-IAC?
Please click here to see a breakdown of WETM-IAC registration fees.
Do I need to pay VAT?
Yes, WYSE Travel Confederation is obligated by Spanish law to charge 21% VAT to organisations outside of Spain.
I’m a blogger, how can I register for the event?
Please e-mail us with a full description of your blog, and we will get back to you.
Can I change my registration for another event of WYSE Travel Confederation?
All WYSE Travel Confederation events are run independently; therefore, registrations cannot be exchanged for other events.
Can I give my registration to someone else? (name change)
If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 150 per name change will be charged. Further information can be found on our terms and conditions page.
Can I cancel my ticket?
To find out about our cancellation policy please go to our terms and conditions page.
What is Marcom?
Marcom ACE is a simple online appointment scheduling tool. All WETM-IAC business appointments are managed online, booked and confirmed before the conference using Marcom ACE.
When will Marcom be open?
Marcom will be opened mid-February. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.
I have never used Marcom before, where can I find a tutorial?
The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system.
Why can’t I upload my headshot/company logo?
The requirements for headshot and company logo are between 400 x 400 pixels and 2000 x 2000 pixels in JPG, JPEG, PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.
Can I change my name and company name on Marcom?
Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the WETM-IAC events team, email@example.com. If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 150 per name change will be charged. Further information can be found on our terms and conditions page.
Where can I access the full WETM-IAC 2018 delegate list?
Once the platform is live for trading you will see a menu down the left-hand side of the window. Click the tab called Participants. From there you will be able to see all registered delegates for the event. Just above the list of delegates, you’ll see an Export Results button: this is where you can download the information you need.
How many Business Appointments can I schedule?
There are 21 appointment slots across the two-day event. However, you can have up to 34 by going to your Marcom schedule and unblocking slots that run concurrently with educational sessions. To book an appointment with another delegate during an educational session, they must also unblock the same time slot.
How long are the business appointments?
Each business appointment is 20 minutes long.
Where can I find the programme of events for WETM-IAC?
Our programme page can provide you with all the information you need about what’s going on over WETM-IAC.
What is the address of the WETM-IAC Conference?
WETM-IAC is being held in the magnificent NH Collection Seville. Here is the address: Avenida Diego Martinez Barrio, 8, 41013 Sevilla, Spain.
Where can I find the terms and conditions?
Please read our terms and conditions here.
Where can I get cheaper flights?
If you are a WYSE Travel Confederation member you can obtain up to 20% discount on standard Emirates fares at any time and for personal use. Please contact our membership department for details on how to gain access. In addition, we have teamed up with SkyTeam to provide special airfares to Seville for the WETM-IAC Conference 2018 delegates. Please click here to find out more and book your discounted flights.
Where can I stay during the WETM-IAC Conference?
We have negotiated a special rate for WETM-IAC with NH Collection Seville, the official conference hotel (4 stars). Double rooms can be booked at EUR 108,00 per night including breakfast and are available for stays between the 15th and 19th of March. For double occupancy rooms a supplement of EUR 14,91 will apply. Please email the hotel directly on firstname.lastname@example.org or call +34 954 54 85 00 to book your accommodation.
Alternatively you can select the package deal: a double room on the 17th and 18th of March will be included in your booking for EUR 205.00 for single occupancy or EUR 235.00 for double occupancy, along with your conference ticket. You can also select additional accommodation nights if necessary.
Please note: due to high accommodation demand, the price and availabilities of the rooms may be subject to change.
Please Note: WYSE Travel Confederation does not use any third party accommodation services. If you are contacted by an organisation claiming to be our accommodation service please disregard their correspondence and contact us directly.
If you are unable to find what you are looking for, have questions or would like to get more information about the WETM-IAC, please contact us:
WYSE Travel Confederation Office Address
1016 DW Amsterdam
Tel: +31 20 421 28 00
WETM-IAC Venue Address
NH Collection Sevilla
Avda Diego Martinez Barrio, 8