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Frequently Asked Questions

I’m a member and I can’t find my password.

All WYSE Travel Confederation members have a login to enter the membership portal. Your login is your email address and a unique password. When you enter the WYSE Travel Confederation Portal for the first time, enter your email address (this is your user name) and click on the button “recover password”. An email with a temporary password will be sent to your email. After entering this password in the portal, you will be asked to create a new password.

If you are an IAPA only member, you do not require a password and will have received a registration link from IAPA. If this is not the case, please contact IAPA directly at

Is my organisation a member?

WYSE Travel Confederation members have applied for membership, met the requirements and paid the annual membership fee.  To check if your organisation is a WYSE Travel Confederation member please see our membership list here. To learn more about IAPA membership and to check if your organisation is an IAPA member, click here.

How do I become a member?

To become a recognised member of WYSE Travel Confederation or IAPA and to access the benefits that come with it, please complete the following membership application form. For the IAPA membership application form, click here.

What are the benefits of becoming a member?

There are many benefits to becoming a WYSE or IAPA member, you can find out about them on our member benefit pages. For IAPA benefits please you can visit this page.

What are the registration fees for WETM-IAC 2019?

Please click here to see a breakdown of WETM-IAC 2019 registration fees.

When does the Early bird ticket end?

Early bird ends 19 December 2018. All registration rates can be found here.

What are the payment methods available?

We accept credit card payments from the following cards:


Do I have to pay VAT?

Yes, all delegate organisations are legally obliged to pay Luxembourg VAT at 3% over their registration fee. For more information about VAT regulations, please click here.

I’m an IAPA member, how do I register?

IAPA only members should have received an email containing a direct registration link from IAPA in order to register. If this is not the case, please contact IAPA directly at

I have started to register but didn’t complete my registration. Can I continue where I left off?

If you have received an incomplete registration email from us, then you should be able to continue your registration from where you left off as long as you are using the same device (same IP address).

Click on the link in the email, click on “Member Login” and enter the email address you started your registration with and the password you have created.  If you have forgotten your password, please make use of the “Recover Password” option and follow the steps. If you are unable to continue with your email address, then please contact the events team

If you are an IAPA only member, you will brought directly into the registration system and may enter the email address you started your registration with.

I would like to modify my registration. Can I log back in to my registration?

You can log back into your registration with your email address and reference number provided in the booking acknowledgement which you will have received by email upon registration. Please be informed that you are not able to change your name and organisation trading name or to cancel your registration. You can log back into your registration through this link.

Can I change my registration for another event of WYSE Travel Confederation?

All WYSE Travel Confederation events run independently; therefore, registrations cannot be exchanged for other events.

Can I give my registration to someone else? (name change)

Registration can be transferred from one delegate to another within the registered organisation for no charge before 19 December 2018. On and after 19 December 2018, an administrative fee of EUR 150 per name change will be charged. If you would like to change a name, please contact the WYSE Travel Confederation events team.

Can I cancel my registration?

To find out about our cancellation policy please visit our Terms and Conditions page.

I’m interested in sponsorship opportunities at WETM-IAC.

That’s great news! Go here to find out more about sponsorship.

Where can I find out more information about exhibiting at WETM-IAC?

You can find out about all the ways exhibiting at WETM-IAC can benefit your company on our exhibition information page.

Where can I find the programme of events for WETM-IAC?

Our programme page can provide you with all the information you need about what’s going on during WETM-IAC.

What is the address of the WETM-IAC Conference?

WETM-IAC is being held in the Alvisse Parc Hotel, Luxembourg. The address is 120 Route d’Echternach, 1453 Luxembourg.

Where can I find the Terms and Conditions?

Please read our Terms and Conditions here.

Where can I get cheaper flights?

If you are a WYSE Travel Confederation member than you can obtain up to 20% discount on standard Emirates fares at any time and for personal use. Please contact our membership department for details on how to gain access. In addition, we have teamed up with SkyTeam to provide special airfares to Luxembourg for the WETM-IAC Conference 2019 delegates. Please click here to find out more and book your discounted flights.

Where can I stay during the WETM-IAC Conference?

We have negotiated a special rate for WETM-IAC with the Alvisse Parc Hotel, the official conference hotel (4 stars). Single rooms can be booked at EUR 124,00 and double rooms can be booked at EUR 143,00 per night including breakfast and are available for stays between the 14th and 18th of March. Please go here to book your accommodation.

Where can I access the full WETM-IAC 2019 delegate list?

The full delegate list will only be available once Marcom ACE, the online business appointment scheduling system, is opened. It is only shared with registered delegates.

What is Marcom?

All WETM-IAC business appointments are managed online, booked and confirmed before the conference using Marcom ACE, a simple online appointment scheduling tool.

When will Marcom be open?

Marcom will be opened approximately one month before the event. The exact date will be announced closer to the conference. An email will be sent to registered attendees when the profiles are uploaded. From here you will have time to go in and finalise your profile before it’s visible to other delegates. In the weeks prior to the event, the platform will go live for trading. Then, you will be able to schedule business appointments.

I have never used Marcom before, where can I find a tutorial?

The first time you log in, there will be a quick tour to show you the features of Marcom ACE. We highly recommend that you follow the tour and get familiar with the system.

Why can’t I upload my headshot/company logo?

The requirements for a headshot and company logo are between 400 x 400 pixels and 2000 x 2000 pixels in JPG, JPEG, PNG format. Please upload a professional headshot as it will be featured on your delegate badge. Pictures of your company logo, office and group pictures are not accepted as headshots.

Can I change my name and company name on Marcom?

Unfortunately, you are not able to change your name and company name on Marcom by yourself. If you would like to make modifications, please contact the events team If you would like to transfer the registration to someone else within the registered organisation, an administrative fee of EUR 150 per name change will be charged.

How many Business Appointments can I schedule?

There are 23 appointment slots across the two-day event. However, you can have up to 34 by going to your Marcom schedule and unblocking slots that run concurrently with educational sessions. To book an appointment with another delegate during an educational session, they must also unblock the same time slot.

How long are the business appointments?     

Each business appointment is 20 minutes long.

Get in touch

If you have any further questions regarding the WETM-IAC conference, please contact us via the contact form below and select the applicable category in the dropdown menu.

Contact information


WYSE Travel Confederation

Keizersgracht 174-176
1016 DW Amsterdam
The Netherlands

Tel: +31 20 421 28 00


Conference venue

Alvisse Parc Hotel
120 Route d’Echternach
1453 Luxembourg