Saturday, 25 March

16:00 Registration opens
17:45 Bus leaves for the welcome reception
18:30 to 20:00 Welcome reception – Sponsored by:

Venue: Münchner Künstlerhaus

22:30 to 01:00 Conference bar – Sponsored by:

Venue: RAMADA Hotel | Xander Bar


Sunday, 26 March

Conference Venue: RAMADA Hotel & Conference Center München Messe
08:00 Registration opens
09:00 – 10:00
Opening and keynote

Opening: David Chapman, Director General | WYSE Travel Confederation

Keynote speakers: Daniel Noll and Audrey Scott

Storytelling: Communicating experience and authenticity in the digital world

Daniel Noll and Audrey Scott are the husband-and-wife storytelling team behind the award-winning travel blog, Uncornered Market. Drawing from ten years traveling around the world to over 90 countries and their work with tourism boards, travel brands, universities, and NGOs as digital storytellers and marketing consultants, they provide a fresh look at storytelling.

They make the case for why story remains one of the most effective ways to get your message through the digital noise to inspire new audiences, foster engagement and transform consumers into brand advocates. Attendees will leave with an understanding of storytelling techniques that more effectively reach and market to forward-leaning demographics like Millennials who value authenticity, uniqueness, and depth of experience in travel.

10:00 – 10:20 Coffee break – Sponsored by:

Master sponsors_pme
10:20 – 11:40 Business appointments (4)
11:40 – 13:00 J-1 Visitor Exchange Program: U.S. Department of State update
Speakers: Stacey Gomelsky, Program Analyst, Office of Designation, Private Sector Programs | Bureau of Educational  and Cultural Affairs, U.S. Department of State
Darra Klein, Branch Chief, Office of Private Sector Exchange Administration | Bureau of Educational  and Cultural Affairs, U.S. Department of State
13:00 – 14:00 Lunch
14:00 – 15:20 Crossing the border: cultural exchange during turbulent times

Moderator: Jennifer Woodbridge, Head of Policy & Destination Development
| WYSE Travel Confederation


Lisa Heyn, Associate Director for Government Relations | Alliance for International Exchange
Mark Overmann, Vice President of External Affairs | InterExchange
Steve Lowy, Chairman | British Educational Travel Association
Dan Baker, Head of Marketing | StudentUniverse

What will more restrictive movement and closed borders mean for youth travel’s future? This session will examine developments in two major exchange markets: the United Kingdom and the United States of America. Who is talking and who is listening? Hear from your industry colleagues in the UK and USA to gain an understanding on the current state of play in each of these markets and to consider the possible courses that inbound and outbound travel will take as the UK leaves the European Union and the USA establishes new immigration policies. What can industry players do? Join us and make this a lively debate.

– or business appointments (4)

15:20 – 15:40 Coffee break
15:40- 17:20  IAPA annual general meeting – AGM 2017

The IAPA Board would like to invite and encourage all of our members to attend our 23rd International Au Pair Association Annual General Meeting (AGM).

During the AGM we will be presenting our activities over the last year and also looking at the business plan for the coming twelve months. In addition, we will be presenting the annual accounts and budget as well as ratifying and approving our new members. 

The AGM is open to all members and forms an essential part of your membership.  It is important that you are there to hear about the work we are doing on your behalf, have your say and directly contribute to the future direction of the association.  We also welcome all non-members who are interested in IAPA´s work.

– or business appointments (5)

17:20 – 18:00 The impact of volunteer travel on youth and communities: a project and community perspective

Speaker: Bastian Weinberger, CEO | Smaller Earth

The United Nations has proclaimed 2017 the International Year of Sustainable Tourism for Development, a declaration that centers around the ethos that sustainable tourism supports economies and fosters greater cross-cultural understanding without disrupting local cultures and the ecological environment that the industry/activities are founded on.

The volunteer travel sector certainly has strong links to the principles of sustainable tourism and provides a positive contribution to international development. With the younger generation driven by wanting to give back to the destinations they visit, volunteering is often a fulfilling and meaningful experience both for the participant and community they undertake the project.

At the 2015 WETM-IAC, findings from the first stage of research that investigated the perceived project and personal benefits of volunteering from a participant/volunteer perspective was presented.

During this workshop, you will find out how the projects and communities on the ground are impacted and what long-term benefits and value volunteering contributes to communities and destinations around the world.

– or business appointments (2)

18:00 to 19:30 Conference bar – Sponsored by:

Venue: RAMADA Hotel | Xander Bar

19:30 Buses leave for celebration dinner
20:00 – 00:00 Celebration dinner: Bavarian night

Venue: Wirtshaus am Bavariapark


Monday, 27 March

Conference Venue: RAMADA Hotel & Conference Center München Messe
08:00 Registration opens
09:00 – 10:00 Business appointments (3)
10:00 – 10:20 Coffee break – Sponsored by:

10:20 – 11:20 Managing Conflict – 5 Communication techniques for successful resolution

Speaker: Julie Leonard | Potentia

Conflict between people is part of life but for many it is an unpleasant situation that we often want to avoid or don’t feel confident to handle. Conflict arises in a variety of settings – at work, amongst friends, in families and between partners.

By the end of  this presentation you will:

  • Understand the reasons for conflict (such as cultural differences, language barrier, age and experience)
  • Understand the barriers to resolution (including avoidance, denial, power struggles, blaming)
    Learn 5 effective communication styles to enable you to resolve conflicts satisfactorily (these include defusing, empathy, exploration)
  • Have practical tools and phrases to use in conflict situations
  • Learn how mindfulness can help you stay present and calm
  • Feel more confident to handle complaints and conflicts when they arise
  • The focus will be on work scenarios, however these techniques can be applied to all aspects of your life.
– or business appointments (3)
11:20 – 13:00 Business appointments (5)
13:00 – 14:00 Lunch
14:00 – 15:00

How to prepare your applicants for their best au pair experience

Moderator: Linda James, Senior Vice President | Au Pair in America


Emma Dewey, Director | Babyem
Patricia Brunner, Managing Director | IAPA
Cynthia Cary, Director | Rainbow Au Pairs

During this interactive workshop our panel will explore:

  • The challenges applicants face in preparing for, and working as an Au Pair
  • The key issues faced by parents and agencies during placement process
  • Ways to support candidates to prepare for their role as an Au Pair by gaining skills and developing confidence
  • Ways in which agencies can add value for applicants and host families and, in turn, develop a repeat client base

.– or business appointments (3)

15:00 – 15:20 Coffee break
15:20 – 17:00 Business appointments (5)
17:00 – 18:00 Farewell drinks

Venue: RAMADA Hotel